Capacity - Live Chat Agent Manager
After we launched native Live Chat in Capacity, we heard from customers about adding more tools and features for live chat agent managers. We interviewed a few people in this manager role and learned that they care about:
Having visibility into the visitor sessions on their site. What page are they on? Are they engaged in a live chat? etc.
A way to manage live chat agents—control who is available, and control how many chats an agent can take at once (more senior agents get more, junior agents get less)
High-level metrics that show the effectiveness of the team.
Visitor dashboard ☝️
Agent dashboard ☝️
Want to see more?
Check out the Live Chat Interface design project
Need help with product design?
Say hi! ✉️ 👉 dannyamacher@gmail.com
b2b saas
chat
clean
design
desktop app
helpdesk
livechat
live chat
product design
saas
saas design
software design
ui
ui design
ux
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Posted on
Aug 5, 2023
More by Danny Amacher View profile
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