DMV Website Redesigned to Elevate User Experience (1)
Determined to deliver better customer experiences, the Virginia Department of Motor Vehicles asked CapTech to overhaul its website with a new design, streamlined information architecture, and optimized content.
They also wanted to make online visits more productive and minimize in-person office visits by boosting the visibility of certain services and transactions.
By enhancing findability, restructuring navigation, and simplifying calls-to-action, we were able to decrease customer time on task by 30%.
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Posted on
Nov 29, 2023
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