Gosako - Shipment Tracking
Overview:
Gosako is a package and order tracking website that helps users track their delivery status in real-time from various courier companies in Indonesia. This website offers convenience and comfort for users in tracking their packages without having to visit the website of each courier company.
Problems:
Difficulty in tracking packages from multiple couriers: Users had difficulty tracking packages from multiple couriers on one page. This made the tracking process inefficient and time-consuming.
Lack of delivery status information: The delivery status information displayed on the “tracking” page is incomplete and lacking in detail. Users cannot know exactly where their package is and when it will be received.
Difficulty in resolving delivery-related issues: Users have difficulty in resolving delivery-related issues, such as late, lost, or damaged packages. This is because there is no clear guidance or information on how to resolve such issues.
How we solve the problems:
Provide clear contact information: Gosako can provide clear contact information for users who want to get help with delivery issues. This can be done by including a phone number or live chat on this page.
Adding visualizations: Gosako can add visualizations such as images or diagrams to explain the shipping process on the package. This will make the information conveyed more interesting and easy to understand.
Using simpler language: Gosako can use simpler language that is easily understood by ordinary users. This can be done by avoiding technical terms and explaining complex concepts in a more understandable way.
Result:
Gosako is a package and order tracking website that offers users the ease and convenience of tracking their delivery status in real-time. This website has the potential to grow rapidly in this digital era by continuing to innovate and improve its services.
