Employee&Customer Journey Maps
Cross-channel touchpoints supporter journey maps for the confederation of charitable organizations focusing on the alleviation of global poverty.
My task was to define the different phases where three different supporter personas interact with the foundation through different channels and touchpoints and visualize these journeys.
Later in the project, these visualizations helped to define the needs of customer relationship management and marketing automation platforms.
Due to confidentiality, all the data in this preview is anonymized.
You can purchase this map as a generic FigJam (.jam) or Sketch (.sketch for https://www.sketch.com/) template here: https://slobik.bigcartel.com/product/employee-customer-journey-map
customer
customer flow
customer journey map
employee
employee flow
employee journey map
flow
journey
map
user experience
user flow
ux
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Posted on
Mar 16, 2020
More by Petr Slobodzian View profile
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