Utility App Redesign

A redesign concept created as part of a course assignment at Eleven Fifty Academy. I took an existing utility app that I was familiar with and review it for shortcomings and issues. I conducted 2 semi structured interviews to help me identify pain points and did a quick redesign of the bill paying process, focusing on a quick pay feature. After conducting usability testing it was determine that I should make it clearer that users can go back in the bill paying process to correct errors. I would conduct A/B testing to determine if I should add a carrot back button or a tertiary back button.