Digital Health Survey Platform, SaaS

Tickit's unique data collection platform which takes the form of surveys, assessments, questionnaires, and screeners for the healthcare and education sectors. Tickit's unique design system, Digital Empathy, applies the core principles of empathy - compassion, cognition, and emotion - in designing technology to enhance the user experience. By removing communication barriers with respondents, the organizations that care for them can collect high quality data, enabling them to better support their populations.

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I developed user personas, journeys, and conducted user testing to evaluate usability, pain points, and test design assumptions. From this research I developed the UX/UI design for the web app using Figma. Working with clients whose populations have different needs, I ensure that Tickit surveys are designed to be culturally relevant, that stigmatizing questions are posed in a sensitive way, that literacy levels are appropriate for the focus population, and that the design is accessible.