Ender Turing - AI powered speech analytics
Hi, guys! đź‘‹
This is project I recently worked on – Ender Turing – AI powered speech analytics. On the page you can browse records, listen to selected record and read its transcript provided by artificial intelligence
Ender Turing is an AI-powered system that helps companies manage customer interactions. By analyzing calls and chats in real-time, the system provides feedback to customer service agents, pointing out areas for improvement. This can help agents correct their behavior immediately, leading to better customer experiences and satisfaction.
Ender Turing is much faster than traditional quality management systems, reviewing calls and chats up to 20 times faster than a human reviewer. This speed can result in significant cost savings for companies, as it allows them to identify and address issues more quickly.
Another advantage of Ender Turing is its ability to provide self-coaching prescriptions to agents. When an issue is identified in a call or chat, the system can provide specific recommendations for how to improve performance. This real-time feedback can help agents improve skills and performance over time.
Overall, Ender Turing is a cutting-edge solution for managing customer interactions in real-time, with the potential to improve customer satisfaction and the bottom line of a business. It is an easy-to-implement solution that can provide benefits to organizations in a matter of weeks.
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