Intranet City Of Wanneroo WA

The Project

The city of Wanneroo needed to redesign their intranet.

The current Intranet was in a state of disarray, confusing to use, and displayed irrelevant content.

With the team's collaboration, the challenge was to find a way to identify and organize relevant content types and create an intuitive navigation structure without overwhelming the user.

Improving the efficiency of the intranet while simultaneously creating a new user interface to help users find relevant information quickly in one place.

My Role:

Research Analysis

Wireframes

UI Design

Prototypes

High Fidelity Mockups

My role in the project was based on the Design Thinking approach to help create a refined user experience and provide a simplified experience in one location, creating a unique, intuitive, and immersive digital Intranet experience.

By working closely with the team, I created sketches, wireframes and high-fidelity designs. Injecting their branding across the user interface by use of colours, fonts, images, and design elements.

Design Thinking Approach

Process

The process begins with identifying the city's key stakeholders and users – the people who will be using the intranet on a day-to-day basis. This included an all-staff online survey and face-to-face workshops with managers, executive team members, office staff and the outdoor workforce.

These end users participated in stakeholder engagement facilitated by the team – the results of which will feed into the design and information structure of the City of Wanneroo intranet. 

Research

The stakeholder engagement approach was two-fold, conducting face-to-face workshops with key stakeholders as well as sending out an online survey to all City of Wanneroo staff members.

The staff survey, comprising of eight questions, was sent to all City of Wanneroo staff, with 182 responses received.

Current Intranet Review – Google Analytics

As part of the stakeholder engagement process, the research team reviewed the Google Analytics of the current City of Wanneroo intranet. These insights, in conjunction with the workshop and online survey findings, will inform a set of recommendations for the new City of Wanneroo intranet.

The most frequently visited pages on the City of Wanneroo’s current intranet are as follows:

Overview of survey

Before

Insights/Stakeholder Engagement

What is the purpose of an intranet?

In both the face-to-face workshops and online survey, stakeholders were asked to define the purpose of an intranet. While a number of responses were proposed, there were distinct themes amongst all responses:

Current Intranet Review

Participants were asked to reflect on the current City of Wanneroo intranet and note the features and functions that they thought worked well and those that don’t.

Respondents were then prompted to think about other intranets that they have used in previous organisations. Those who had used intranets previously noted that the best intranets featured more video content, had timely alerts and news items, shared and showcased organisational wins, had well-structured information and featured a staff-run blog.

Recommendations

Following the three face-to-face workshops and organisation-wide online survey, the team undertook a period of data collation and analysis, comparing and interpreting the responses from the two pools. Based on this data, a number of recommendations were made in regards to content and design for the intranet. These recommendations were then progressed into wireframe concepts. These concepts were presented to the City of Wanneroo Intranet Working Group for review and feedback.

Ideating Solutions

Workshop Wireframes

We created a unified and central solution to help identify, display, and manage more relevant content to the user. I helped to design and built an intranet that allows users to intuitively find information, engage with employees and colleagues, manage documents, and promote relevant content throughout the organization.

The Outcome

The intranet went through a soft launch to the project team. The City then managed the deployment of content before an organisational wide launch in the financial year. Features include searchable staff profiles, a personalised welcome message, an interactive comments feature on news and event items and integration with the document management system.